Last Updated: 23 March 2018
Ticketmart’s primary role is to provide event publishing, registration, ticketing and related software and services to Australian & New Zealand and other International users of Ticketmart and the Ticketmart platform.
Ticketmart recognises the importance of protecting the privacy of personally identifiable information collected about our customers. For the purposes of this Privacy Statement, the word customers includes visitors to our web sites, subscribers to and users of our services, purchasers of our products and advertising customers. For the purposes of the Privacy Statement, the phrase ‘EVENT ORGANISER’ means the venue operators and/or promoter(s) of a particular event.
We are bound by the National Privacy Principles in the Privacy Act 1988 (Cth) in relation to the handling of personal information. Where appropriate we will handle personal information relying on the media exemption (but complying with the Australian Press Council Privacy Standards), related bodies corporate exemption and the employee exemption in the Privacy Act.
Section 1 : Personal Information
We collect personal information when we provide our services to you. Generally we will tell you why we are collecting information when we collect it and how we plan to use it or these things will be obvious when we collect the information.
We usually collect personal information directly from you although sometimes we may use agents or service providers to do this for us. We may also acquire lists from other sources, both from other companies and from other public documents.
By registering or purchasing an EVENT ORGANISER event listed ticket on Ticketmart, you authorise Ticketmart to collect your personal details. By Subscribing and Opt'ing in you authorise Ticketmart to collect your details on behalf of the Event Organiser, Venue and Ticketmart. You can unsuscribe by using the unsubscribe features available on the site from any correspondence or from the EVENT ORGANISERS unsubscription facility. By purchasing a ticket, you authorise Ticketmart to collect your contact details on behalf of the EVENT ORGANISER and you authorise the Venue, EVENT ORGANISER and Ticketmart to contact you regarding the event or any applicable changes, cancellations or correspondence in relation to your purchase.
Section 2 : Use Of Information
We usually collect personal information such as your name, address, telephone number, and in some instances, your financial details. When you are online, we collect information regarding the pages within our network which you visit and what you click on. As a general rule we do not collect sensitive information. However, if we do, it will usually be for the purposes of providing our goods or services and if the law requires us to, we will seek your consent to collect it.
We use your information to provide our services to you, to fulfil administrative functions associated with these services, for example billing, to enter into contracts with you or third parties and for marketing and client relationship purposes. Your contact details may be used to contact you to inform you of important information related to an event you have purchased tickets to, for example time or event changes or event cancellation. Where your personal information is contained within an advertisement which we publish for you, we may also use your information for publication of that same advertisement in other media, in accordance with the terms and conditions of the initial publication.
If you have registered a Ticketmart account with us, we will hold your contact and billing details. Those details are primarily used to provide you with the ticketing services you have requested and to send you information about the Ticketmart platform, any upgrades that become available, new developments and forthcoming features and to charge you for service fees in relation to tickets you have acquired through the Ticketmart platform. If you have booked or registered for events that are listed by an EVENT ORGANISER using Ticketmart and the Ticketmart platform, we keep a record of your booking data to report to the EVENT ORGANISER and VENUE. Your booking data will be provided to the event organiser if requested for their records and analysis. This booking data includes Opt-in subscription status which is given to EVENT ORGANISERS & VENUES and authorises them to contact you, if, at the time of purchase, you agree to receiving information and offers about future events directly from the Event Organiser. We will also keep a record of your billing information to allow you to make quick purchases by simply using an email address and password to login to your Ticketmart account.
Section 3 : Use By Event Organiser
Section 4 : Use of Aggregate Data
We may collect certain non-personal information to optimise our goods and services including our Web pages for your computer (e.g., the identity of your Internet browser, the type of operating system you use, your IP address and the domain name of your Internet service provider). We may use such non-personal information for internal purposes, including but not limited to improving the content of our sites.
Ticketmart may use personally identifiable information in aggregate form to improve our goods and services including our Web sites and make them more responsive to the needs of our customers.
Section 5 : Security
Ticketmart strives to ensure the security, integrity and privacy of personally identifiable information of our customers. We use a variety of physical and electronic security measures including restricting physical access to our offices and firewalls and secure databases to keep personal information secure from misuse, loss or unauthorised use or disclosure.
Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure.
Section 6 : Access to Personal Information
You have a right to access most personal information we hold about you and if we deny access in some circumstances we will tell you why.
To request access, please contact our privacy officer as set out at the end of this document.
Section 7 : Public Information
Any information posted on bulletin boards and/or communicated in chat areas becomes public information. While Ticketmart strives to protect and respect your privacy, we cannot guarantee the security of any information you disclose in a chat room or bulletin board.
Section 8 : Cookies
Section 9 : Online Links to Third Party and Co-Branded Sites
Ticketmart may establish relationships with business partners that allow visitors to our Internet sites to link directly to sites operated by these partners. Some of these sites may be “co-branded” with our logo; however, these sites may not be operated or maintained by or on our behalf. These sites may collect personal information from you that may be shared with us. This Privacy Statement will apply to any personal information we obtain in this manner.
Section 10 : What else you should know about privacy on the Internet
Remember to close your browser when you have finished your user session. This is to ensure that others cannot access your personal information and correspondence if you share a computer with someone else or are using a computer in a public place like a library or Internet cafe. You as an individual are responsible for the security of and access to your own computer.
Whenever you voluntarily disclose personal information over the Internet that this information can be collected and used by others. In short, if you post personal information in publicly accessible online forums, you may receive unsolicited messages from other parties in return. Ultimately, you are solely responsible for maintaining the secrecy of your username and passwords and any account information. Please be careful and responsible whenever you are using the Internet
We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here or by means of a notice on our homepage so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.